Wicked Wing Privacy Policy

Wicked Wing Drone Services (“Wicked Wing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile application, services, and text messaging program.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:
Name
Email address
Mobile phone number
Mailing or service location
Account or profile information
Service requests and booking information
Communications with Wicked Wing Drone Services
Information submitted through our website or mobile application
SMS/text messaging preferences and consent records

We may also automatically collect certain technical information when you use our website or application, such as device type, browser type, IP address, operating system, and general usage information.

2. How We Use Your Information

Wicked Wing Drone Services may use the information we collect to:
Provide and manage our services
Create and maintain user accounts
Schedule and coordinate drone services
Communicate regarding service requests, recoveries, herd analysis, mapping, appointments, or other Wicked Wing services
Provide customer support
Send service-related notifications and updates
Send SMS/text messages when you have provided consent
Improve our website, application, services, and customer experience
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements

3. SMS/Text Messaging Privacy

If you provide your mobile phone number and expressly opt in to receive text messages from Wicked Wing Drone Services, we may send you SMS or MMS messages related to the messaging program for which you provided consent.
Messages may include service notifications, scheduling information, customer communications, status updates, account notifications, and other communications described at the time you provide consent.
Message frequency varies. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to a message from Wicked Wing Drone Services.
For assistance, reply HELP or contact Wicked Wing Drone Services using the contact information provided on our website.
Consent to receive text messages is not a condition of purchasing goods or services unless otherwise permitted by applicable law.

4. Mobile Information and SMS Consent

Wicked Wing Drone Services does not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
Mobile information and text messaging consent collected from customers will be used only for purposes related to providing the services and communications the customer has requested or consented to receive.
SMS opt-in data and consent will not be sold, rented, transferred, or shared with third parties for their own marketing or promotional purposes.
We may provide information to service providers that assist us in operating our messaging and business systems when necessary to provide services on our behalf. These service providers are permitted to use the information only as necessary to perform services for Wicked Wing Drone Services and not for their own marketing or promotional purposes.
All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. Such information will not be shared with third parties or affiliates for marketing or promotional purposes.

5. SMS Consent and Opt-In

Wicked Wing Drone Services obtains consent before sending SMS or MMS communications.
Where text messaging consent is collected through our website or application, users are provided with a clear opportunity to choose whether to receive messages. SMS consent is voluntary and is not pre-selected or automatically granted.
We maintain records of SMS consent as appropriate, which may include the date, time, method, and source through which consent was provided.
Consent applies only to the Wicked Wing Drone Services messaging program and purpose described when the user opts in.

6. Revoking SMS Consent

You may withdraw your consent to receive text messages at any time.
Reply STOP to any Wicked Wing Drone Services text message to unsubscribe.
After an opt-out request is processed, you will no longer receive messages associated with that messaging program unless you subsequently provide consent again.
For assistance, reply HELP.

7. How We Share Information

We may share personal information with trusted vendors and service providers when reasonably necessary to operate our business, website, application, communications systems, payment systems, or other services.
We may also disclose information when required by law, court order, governmental request, or when reasonably necessary to protect the rights, safety, or property of Wicked Wing Drone Services, our customers, or others.
We do not sell personal information for unrelated third-party marketing purposes.
As stated above, mobile phone numbers and SMS opt-in/consent information are not shared with third parties or affiliates for marketing or promotional purposes.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
No internet transmission or electronic storage system can be guaranteed to be completely secure, and therefore we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and consent records, comply with legal obligations, resolve disputes, and enforce agreements.
Records relating to SMS consent may be retained as necessary to document when and how consent was obtained or withdrawn.

10. Your Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.
You may also unsubscribe from marketing communications at any time using the instructions provided in those communications.
SMS users may opt out by replying STOP.

11. Third-Party Services

Our website or application may use third-party providers to support functions such as communications, hosting, analytics, payments, mapping, or other operational services.
Those providers may process information on our behalf only as necessary to provide their services, subject to applicable contractual and legal requirements.

12. Children’s Privacy

Wicked Wing Drone Services does not knowingly collect personal information from children under 13 through our website, application, or messaging program without appropriate authorization where required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.
When changes are made, the updated policy will be posted on our website with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or our SMS/text messaging program, please contact:
Wicked Wing Drone Services
Contact information is available through the Wicked Wing Drone Services website.

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